10% Bureaucratic Reform to the Human Resouces_ A Case Study on the One-Stop Integrated Service (1)

Abstract

Bureaucratic reform is an effort to make improvements made to the system of organizing matters relating to being
institutional, business, and human resources aspects of the apparatus. Human resources are one of the most important
factors that cannot even be released by an organization. This study aims to analyze and explain the reform of human
resources and their implications for public services in Indonesia. The type of research used is descriptive-qualitative
with a case study approach. Data collection techniques used is interviews and documentation. The instruments in this
study were the researchers themselves, while the informants used purposive techniques. Data analysis techniques are
"interactive models" which include the public, data condensation, data presentation, and verification. The results
showed that the implementation of employee capacity building in a one-stop integrated service was well
implemented, this was influenced by several factors such as education, training, and assignment, employees
understood the responsibilities in carrying out the tasks given by superiors and providing services to the people. The
behavior of the apparatus needs to be corrected so that they are oriented to productivity and quality of work and
prioritize the benefits of the general public and social justice.
Keywords: Bureacracy reform; Human resources; Public service; Indonesia